You see opportunities pop up all around. But you know that to seize them implies challenging how things are done now… Don’t despair. That’s a common trait to all our clients! And precisely why we like you, activists.
Not going to promise it’ll be easier. But we can help you go further and deeper. We’ll take you from thinking to doing. We’ll help you identify value and make it operational, across channels and silos. That’s service design!
Sounds a little abstract? Check a few learnings we reaped from our experience in service innovation projects in the past few years. You’ll figure out what you can achieve with service design in context.
Small steps, quick wins
Making face-to-face like social media
With more and more people served via social media, how could the puzzled citizen service team at Sant Quirze del Vallès Council get in line?
We helped them redesign their own service by prototyping a new office space and their main interactions with citizens.
Apart from a new job and new service concepts, the project had a side effect on the team: a will to question their work and improve it on and on.
Fewer risks and early results are clear gains of small-scope projects —but you can count on deep impact, too. And then it’s easier to set out more projects!
Hacking the hotel ecosystem
How could equipment makers work steadily with hoteliers? Decoding the hotel ecosystem and collaborating has boosted their strategies. Services and products will follow.
We sensed the dynamics and opportunities in the ecosystem by interviewing key players in hotel design, construction and management.
And we urged them to work with other manufacturers, facility managers, hoteliers, interior designers and architects in hacking several spaces of a real hotel. They reflected how to transfer that closer cooperation to reality with a customized board game.
Compelling strategies in complex ecosystems are not so much about how to fit in, but about how to create new value with other actors, by rethinking roles and rearranging resources.
Already questioning their projects
“The team at WQOP understood our needs right away and helped us work from an ecosystem approach. They were involved from the start and remained by our side in all stages. We’ve managed to tackle challenges we didn’t know how to solve, with profitable results for our companies. Encouraging!”
Bàrbara Urdillo, Cluster Manager
Habitat Cluster Barcelona
“When I think about Marc and Itziar I see an agency that knows how to solve problems and complex service issues considering all the stakeholders in an ecosystem, giving people an active and central role in the design process”
Inés Peláez, Design Manager
Barcelona Design Center
Need some questioning?
Projects, like the ones you’ve seen above, are the bulk of our work.
Don’t expect us to come with expert solutions. We’ll need your commitment to the project. That is, some time and effort. The bright side: we’ll combine the expertise of all participants.
Don’t expect us either to give you just a process and some methods while you do all the hard work. We’ll stay by your side and make sure we get the best possible results out of our combined efforts.
You just need some inspiration or new perspectives? No problem. It’s not a project. But we regularly give talks and lectures, or facilitate workshops.